Salary
£25,000 p/a
Closing Date
Body

We are seeking to appoint a Duty Manager with relevant experience to join a small, friendly team to ensure that guests of the Lodge enjoy a trouble-free stay, and that individuals and groups achieve their own objectives while they are in residence.

This is a key role within the organisation, which reports directly to the Meeting & Events Manager, working closely with the Hospitality Director, Head/Duty Chef and Housekeeping and Dining Supervisors.

Due to the residential and 24/7 nature of the organisation, this role will require some evening and weekend working.

Salary: £25,000 per annum

Pension: Standard Life contributory pension (currently 5% organisational contributions to support 5% personal contributions, with the option to increase personal contributions above 5%)

Additional benefits: 25 days of annual leave plus bank holidays, annualised hours contract, and health insurance and death in service benefit after successful completion of a probation period

Job description

Key duties:

  • Assisting with enquiries, bookings and confirmations, and deputising for the Sales and Marketing Manager when required.
  • Processing room allocations and bedding lists, invoices, daily menus and associated data entry work as required.
  • Processing, issuing and retrieving electronic access cards.
  • Co-ordinating meetings, liaising with group organisers to ensure that booking information is accurate and ensuring that all department heads receive hirers’ requirements, (departmental reports from Kx booking system), in an accurate and timely way.
  • Researching sales leads, approaching potential clients, remaining in contact with “warm” enquiries and maintaining the enquiries database.
  • Assisting with enquiries, bookings and confirmations, and deputising for the Sales and Marketing Manager when required.
  • Ensuring that meeting rooms are set-up and changed over according to daily requirements and that the rooms are serviced as necessary between sessions.
  • Ensuring that audio-visual equipment is serviceable and ready for use as required by groups, and assisting users, including demonstrating as required. To further ensure that equipment is checked after use, and returned to its proper place in the secure store.
  • Assisting in the Bar and Dining Rooms when required.
  • Being aware of and participating in health and safety, fire safety and security procedures in the Lodge, and in case of emergencies ensuring the safety of guests and colleagues.
  • Acting upon and defusing guest complaints, and reporting these to the appropriate senior manager.
  • Taking care of lost property, and ensuring that items are returned to their owners wherever possible.
  • Handling building and technical faults and liaising with maintenance staff or out-of-hours breakdown services as necessary.
  • Handling cash and other payments carefully, and accounting properly for all transactions.  To undertake accounting procedures and other bookwork as occasionally required.
  • Alerting the Executive of any VIPs coming to the Lodge
  • Assuming the role of senior person on-site outside normal office hours in the absence of a senior member of staff. 
  • Acting at all times as an ambassador for Cumberland Lodge.
  • In common with all Lodge staff, working flexibly and carrying out such other duties as may be reasonably required to facilitate the smooth running of the business.

How to apply

If you have the skills and experience to carry out all the responsibilities outlined in the Job Description, we look forward to hearing from you. The successful candidate will join a vibrant and welcoming team of staff, trustees, Fellows and volunteers, who are committed to offering excellent hospitality and to creating an inclusive environment for creative thinking and dialogue, and to build on all that has been achieved over the past 74 years. The successful candidate will be joining us at an exciting time, as we celebrate our 75th anniversary in 2022 and look to grow and develop our work further.

You will need access to a vehicle, as Cumberland Lodge is located remotely in Windsor Great Park without easy access by public transport.

To apply for the role of Duty Manager at Cumberland Lodge, please send a CV and a covering letter of no more than two sides of A4, explaining why you wish to apply and how you meet the criteria, to: Melissa Galvan, HR Officer at: mgalvan@cumberlandlodge.ac.uk.

The deadline for applications is Friday 22 October 2021

Interviews will take place in October 2021 (date to be confirmed)